Customer Service

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  • I have a Support Required message

    This means that the credit bureau had trouble verifying your identity.   This is usually because of a data mismatch between your application and what the credit bureau has on file. If you think you...

  • How to order a background check in Cook County, IL

    There are certain regulations if you happen to be located in Cook County, IL. Background checks must be ordered by the landlord in Cook County. Please have the landlord log into their Listing 2 Lea...

  • Viewing an applicant's reports/application

    After registering your property, publishing/sending the application link, and getting notified that applicants have applied for the property, you are ready to view the applicant's information. Log ...

  • An Agent adding / changing a landlord's email

    In order to change a landlord's email for a property you will have to log into your Listing 2 Leasing account and click on Active/Current deals.  After clicking on the property in question, please ...

  • Sending an application link

      Note: Multiple applicants can apply to the same link for 1 property.   After adding an address to the platform, Listing 2 Leasing will email you the link for applicants to apply.   Sending an app...

  • Selecting an option when registering a property

    The options available to agents and/or landlords vary from location to location and brokerage to brokerage. Usually, there are three options to choose from. Please choose carefully as this determin...

  • I can't view an applicant's reports

    Keep in mind that some offices agents do not have access to applicant's reports (due to the brokerage's internal policies), only the landlords do.  If you are not in one of those offices, the issu...

  • I didn't get the Verify Email Address email

    Please use the chat or contact function on the website with the email address that you registered with, stating that you did not get the verification email. It's important you let us know which em...

  • Refunds

    Listing 2 Leasing does not own or manage any property.   Listing 2 Leasing is a service provided for agents, landlords and applicants who are looking for Tenant Screening services.   The applicati...

  • I do not recognize the questions made by Credit Bureau

    Unfortunately, we don't have any control over the questions or options shown by the Credit Bureau. Keep in mind that "None of the above" is also a valid answer. If that doesn't work, then you wil...